What a Small Business Website Should Include

By Tillman Hamric ·

A small business website does not need to be complicated. It needs to answer a few questions quickly: what you do, where you do it, why someone should trust you, and how to reach you. Here is what to include.

A clear headline on the first screen

Visitors decide within moments whether they are in the right place. The top of your homepage should say plainly what you do and who you do it for, with a button to call or request a quote.

Your services, described in plain language

List each main service with a short description. Use the words your customers use, not industry jargon. If you serve specific areas, say so.

Contact details on every page

Your phone number should be tappable on phones, and your email and address should be easy to find. Keep your business name, address, and phone number the same everywhere they appear online.

  • Click-to-call phone number
  • Simple contact or quote form
  • Business hours
  • Service area or address

Proof that you are real and active

Photos of your actual work, your team, or your location help more than stock images. If you have genuine customer reviews, link to them. Never use made-up testimonials.

A fast, mobile-friendly design

Many local customers find businesses on their phones. A site that loads quickly and is easy to use on a small screen makes it more likely they will contact you.

Basic search setup

Each page should have a unique title and description, sensible headings, and descriptive image text. These basics help search engines understand your pages.